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Customer Interaction Services | Back
office Services | Technology
& Telecom BPO
We believe that our success is driven by and depends on the
success of our customers-partners. Customer service representatives
at HughesBPO are trained to treat our client's customer as
their own and are imparted with requisite process and product
knowledge to excel. HughesBPO is committed to delivering
the highest quality service and world-class customer management
with every single contact.
Our operating philosophy is to be the brand custodian of
our client's brands and we understand the importance of
call center in providing superior customer care. We
are a company that has invested heavily in technology, processes,
training, etc., but our continuous investment in people and
innovation in people practices, sets our employees apart
from the rest.
HughesBPO provides offshore call center services for the Business
-to-Business and Business-to-Consumer markets on a 24X7
basis.
HughesBPO provides the following offshore call center services:
- Inbound call center
- Outbound Call center
- Inbound sales
- Enquiry Handling
- Customer Complaints Handling
- Third party verification services
- Up-Sell/Cross-Sell services
- Collection
- Order processing
- Billing & Payment Support
To provide channel flexibility to the customer, our offshore
call center supports a multitude of touch points. For this,
it has state of the art technology infrastructure and employee
talent to support the following channels:
- Phone
- E-mail
- Web Chat
- Self-help tools
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