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Customer Interaction Services
| Back office Services
| Technology & Telecom BPO
HughesBPO is recognized in the offshore BPO marketplace as
an integrated Technology & Telecom outsourcer.
In fact, we are probably the only off shore vendor
to focus exclusively in Telecom & Technology domain to
provide full spectrum of services.
Leveraging mature outsourcing expertise, long association
with OEMs and service providers, and experience in providing
Technical helpdesk, call center, software development
& systems integration services, HughesBPO is uniquely
positioned to offer highly customized and best-of-the-breed
BPO solutions. One of our contracts has 300 FTEs on a 24X7X365
basis providing Technical helpdesk and support services to
a leading North American Broadband ISP, making it a leading
offshore provider of ISP helpdesk
services.
We serve six of the top 10 telecom companies understand your
business; provide end-to-end solution and are catering to
the entire supply chain including
- Service Providers (Internet Service Providers, fixed line,
wireless, data services, cable & satellite services
provider, Integrated Communications Providers -ICPs)
- Telecom Original Equipment Manufacturers (OEMs)
- Technology vendors including hardware, software and services
Our suite of service offerings cater to the entire value
chain including sub-processes such as Technical helpdesk,
Support and Customer care services on one side and back
office services across the revenue cycle of Fulfillment,
Assurance and Billing on the other.
For the OEMs and service provider space our portfolio of
services are as follows:
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Technical assistance
center |
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Technical Helpdesk |
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Installation & Activation
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Service configuration |
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Technical query resolution |
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Solutions to known/documented
problems |
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IT Helpdesk services |
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Remote IT/Network Management |
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Performance monitoring
& testing of Network configuration |
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Managed services for hosted
applications |
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Customer Care |
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Billing |
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Account management |
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Service Quality Management |
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Return material authorizations
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Inbound sales |
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Collections/Call backs |
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Back Office services |
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Fulfillment |
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Order management/ processing |
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Service provisioning |
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Assurance |
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Client communication |
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Life time Account/Service
management |
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Inventory management |
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Billing |
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Account billing/Invoicing |
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Revenue assurance |
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Interconnect revenue assurance |
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Fraud management |
To know more about our offerings Please click
here
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