Human Resource | Training | Transition | Quality Assurance | Magicians @ work

Delivery Excellence

Human Resources

We employ some of the best talents in the country and hone their skills by adequate training. With a strong reputation as an employer of choice, HSS has won several awards. With an offer acceptance rate in excess of 75% and status as a Day One company in campuses, HughesBPO is uniquely positioned to attract the best talent. In fact, HSS has hired 1000+ employees in a year and has built the capacity to do even more.

Talent Acquisition

The HughesBPO hiring process is geared to absorb the right fit and take into consideration not just the skills, but also the values and attitudes of prospective candidates.

Customer Support Executives, and Team Leaders are hired using a specially-designed "Heptathalon Process" that tests for key skills and expertise required as well as the "Magic" attitudes like "Fun-Do", "Gels-Well", "Response-Ability", "L-Attitude", "I-Can-Do".

A key focus is on looking for candidates with "Service Excellence" abilities as demonstrated through customer orientation and focus on Quality.

Talent Management

Managing talent is probably more difficult then acquiring them and we have invested significant resources in designing processes for the same. Our credibility as an employer of choice helps us in retaining the talent and we have developed a model called "Star Model" for higher motivation of our employees.

Star Model

Salient features of our HR policies are as follows:

• Leverage the Hughes brand as a preferred employer in India to attract the best talent
• Ability to recruit a large number at a short notice to meet ramp-up requirement
• Multiple recruitment sources
• Scientific Talent Acquisition process called Heptathlon
• Strive for high motivation level of employees and low attrition. In fact, the attrition level for all the programs at HughesBPO is significantly lower, and compares favorably to the industry average of 35-40%

All these essentially mean highly committed, motivated employees who can do "Magic". And we truly believe that given the right environment they can do "Magic" which means higher satisfaction for your end customer.