Technology Infrastructure | Facility
Infrastructure
Technology infrastructure
HughesBPO has best-of-breed technology equipment and software
for its offshore Call Center and Back Office operations. Sourced
from world-class vendors like Cisco, Avaya, Lucent and
Dell, this infrastructure has been designed to deliver
maximum uptime with a focus on creating a suitable work environment
for call center & BPO service delivery. Our infrastructure
incorporates high-speed, redundant, reliable voice and
data networks to suit call center requirement, best-in-class
technologies and support from a highly skilled technology
support team experienced in call center.
Our infrastructure is capable of handling multi-channel
mail, chat, and voice traffic (inbound and outbound).
HughesBPO has diversely routed International Private
Leased Circuits (IPLCs). Capable of hauling megabits of simultaneous
data and voice traffic, these circuits have been routed through
the Atlantic and Pacific routes.
Our IT and telecom infrastructure is fully redundant and
easy-to-upgrade. This ensures that services are consistently
available for diverse operations and can be scaled as per
the customer's requirements within expected timelines.
Additionally, a suite of off-the-shelf software and systems
ensure Integrated customer view, Call recording, Workforce
Management. HughesBPO has developed in-house applications
for Knowledge Management, Key Metrics data mining and Business
Intelligence.
Salient features of our technology infrastructure:
Redundancy
- Redundancy In IPLC Connectivity
- Redundancy in Voice TI's
- Redundant Modules In Key Systems
- Redundant Core Switches
- Redundancy In Last Mile
Scalability
- Scalable Systems
- Scalable Network Architecture
- Scalable Cabling Design
Security
- PIX Firewall
- RealSecure IDS
- Trend Micro Anti-Virus Products
- WebSense URL Filtering
- VLANs
- BS7799 Certification
- ISO 27001:2005 Certification
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