Transition
HughesBPO has a well defined migration methodology based
on Six Sigma framework which ensures that client processes
are fully understood, defined, mapped and implemented as per
the requirements. Our methodology is collaborative, and includes
resources from both the sides. At every stage of migration
structured reviews are carried out to ensure that the process
is migrated seamlessly. Transition managers at Hughes BPO
have significant experience in migrating call center, technical
helpdesk, and back office processes across industry segment.
How we do it:
The detailed migration plan is given below
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Objective of Transition
In HughesBPO, Process Transition has following objectives:
- Ensuring minimal disruption to the end-Customer's contact
experience and seamless service delivery
- Migrating processes to deliver existing quality levels
- Aiming to surpass the existing service levels and quality
as we gain experience in the process
Our approach to transition provides the following benefits:
- Proven, flexible methodology to ensure seamless migration
and minimal disruption
- Use of COPC approach and Six sigma guidelines
- Identification of productivity improvement and process
reengineering opportunities
- Milestone driven
- Joint ownership by client and HughesBPO
- Client review and sign-offs throughout
- "Walk before you run" philosophy
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