HughesBPO provides its clients world class services to
enable them to provide their customers a stellar customer service
experience. Taking advantage of the low off shore costs, Hughes
Business Process Outsourcing
Services helps cut costs and improve quality. Innovation
and excellence are the key drivers behind the Hughes Business
Process Outsourcing value proposition. HughesBPO has identified
five key factors that would help clients improve their competitive
positioning and manage their core business processes.
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| HughesBPO Success Factors |
Our robust and proven service delivery models allow us to
scale and replicate processes to suit our customers' needs
without compromising on quality
Offshore and Outsourcing Capability:
HSS has a proven global delivery capability through which
it has executed large projects for its customers in 30 countries
and 5 continents worldwide. HSS is able to provide predictability
and reliability to its customers. One of the key factors for
HSS' success has been its dedication to understand its customers
and deliver to meet and exceed their expectations. HSS' success
is also based on its inclination to build strong processes.
Operating in the technology and knowledge segments, HSS has
rich experience in managing IPRs, Copyrights and Confidentiality.
Quality: HSS' unique value proposition
to its customers is its quality. HSS has met and exceeded
the requirements and SLAs consistently and in a predictable
manner. HSS has strong emphasis on institutionalizing processes
and this reflects in it being an ISO 9001:2000 and SEI-CMM
Level 4 company. Regular and thorough customer satisfaction
surveys for every customer are also institutionalized as a
practice. This helps us to get early customer feedback and
opportunity to make things better which have resulted in happy
customers and lasting relationships. HSS aims to become a
strategic partner in its customers' business.
Talent Management: HSS has built
its brand as one of the best places to work in India. This
is reflected in HSS being one of the most sought after companies
in the top engineering schools in India which are famous the
world over for producing the best quality talent. In addition,
HSS has figured prominently (ranked 5th and 11th) in the Best
Employers in India surveys done by Business Today, the leading
business magazine of India and Hewitt. HSS is one of the few
companies who made it to the ranking in 2001and 2002. HSS'
work culture and value system are the key foundation and enablers
in creating a unique workplace. There is a strong emphasis
on Skill and Behavioral Training, Leadership Development and
e-Learning. Its practices are benchmarked by the entire industry.
HSS is a winner of several industry awards for its HR practices.
Ability to Scale: HSS has grown
rapidly and consistently since its inception. The CAGR for
revenue is 45% in the last 10 years. In a single year, HSS
has grown by approx. 100% and hired more than 1000 employees.
Last year, it has done 30,000 training days. It has a proven
track record of setting up new facilities and infrastructure
for growth at a fast pace. HSS has a capacity to scale up
quickly and efficiently. It has the expertise, relationships
and the resources.
World Class Infrastructure: HSS
provides its customers excellent service through the world
class infrastructure it has built. HSS uses the best-in-class
products and services for its Servers, Desktop, Telecom, WAN,
LAN, etc. The infrastructure has redundancy and back-up plans
to provide near-100% uptime and reliability. There are multiple
levels of power back-up. HSS is one of the first Indian IT
companies to have Information Security Management System (ISMS)
certification in terms of International Standard BS 7799-2.
In addition to information security, it covers disaster recovery
and business continuity. HSS' expertise in communication technology
gives it a unique strength to leverage IT for outsourcing
services.
HughesBPO would leverage the HSS expertise on processes,
quality, global delivery and brand as an employer with innovative
talent attraction and management practices, to create maximum
value for its customers in the BPO business. This would assist
them in becoming more attractive to their shareholders and
customers.
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