Friday, December 12, 2003
A year after Hughes Software Systems launched its business
process outsourcing services for group companies abroad, the
company is now looking at offering the services to outsiders
also.
"We are in talks with 3-4 new non-Hughes clients. These
are companies in the US and in the UK. These are the countries
where all the action is," Hughes Software Systems president
and managing director Arun Kumar said. Hughes Software Systems
had set up its dedicated BPO services division,
Hughes BPO Services, during the last financial year . It is
based at Gurgaon, on the outskirts of Delhi. It started off
by providing services to Hughes Network Systems Corporation
Inc. and to the HNS Direcway network in the US. At the moment,
the division employs some 300 people. But the number could
be significantly ramped up once the new deals are signed.
The Hughes BPO contact centres provide online customer care
services using voice, chat an e-mail across multiple industry
segments such as IT and networking, telecom, automotive, insurance,
banking and financial services. Kumar also disclosed that
the shareholding of foreign institutional
investors in the company has risen from around 7-8 per cent
to almost 15 per cent in the last six months.
Hughes Software Systems had recently revised its guidance
for the financial year from 40 per cent to 60 per cent for
topline growth and 55-60 per cent to 80-85 per cent for bottomline
growth. "We have had five quarters of sequential growth.
And I expect it to continue in the next year," he added.
Kumar further said that there were no visible signs of the
pressure easing in the near future.
Last updated : February 2, 2004
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