Being a SEI CMMI Level 5 assessed organization, the focus
of project monitoring at Aricent has been quantitative
in addition to being qualitative. Decisions are normally based
on data from the project's performance. In the beginning of
year, we set quality objectives at organization level. Project
plan also captures the quality targets based on organization
and customer objectives.
The definition, source, periodicity, formulae, and samples
of more than 35 metrics are available as part of a Metrics
Handbook. Out of these, 5 have been identified as core metrics
and these are tracked for all the projects at the organization
level. These include:
- Schedule Variance
- Effort Variance
- Defect Density
- SLA Compliance
- Customer Satisfaction Index
Quality Group at Aricent collects these metrics
from projects on a monthly basis and generates baseline reports,
which captures the capability of the organization with respect
to these metrics quantitatively. Baseline reports help the
projects during estimations as well as during the tracking
of the project.
Last updated :
March 30, 2006
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