Warranty Support
| Standard Support Plan | Premium
Support Plan | Flexible
Support Plan
The Standard Support Plan can be availed by all Aricent customers.
Support services under the Standard Support Plan are available
to the customer from 9am-6pm on all Aricent (India) working days.
The Standard Support Plan includes the following deliverables:
- Help Desk Support through CAC
- Logging of customer complaints through telephone,
fax, e-mail or web.
- Internal tracking of the complaint from entry to closure.
- Informing the status of the complaint, regularly to
the customer.
- Problem resolution
- Supply Customer with suitable resolution for the earlier
reported problems for the system, within the given timeframe
- Software Patch
- Explanation
- Information / Guidelines etc.
- Eligibility of Upgrade releases
- Deliver all upgrades of the product to the customer
proactively, released during the AMC period, as and
when available from Aricent.
- Information Services (tech bulletins, info etc)
- Supply updated manuals and user guides as documents
or electronic files from time to time, as available.
Last updated :
September 1, 2005
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